We’re excited to support our client in the search for a dedicated CRM Administrator – Japan to join their growing team. Our client is a licensed and fast-growing Multi-Asset CFD Broker, known for fostering a dynamic and inclusive work environment. Committed to excellence and innovation, the company is building a strong team of professionals to drive its global expansion. This is a fantastic opportunity to be part of a forward-thinking organization and contribute to its continued success.

Job Responsibilities

• Oversee and enhance CRM for optimal data capture, processing, and use aligned with business goals. Continuously refine the CRM infrastructure to support sales and marketing.
• Ensure database accuracy and integrity, implementing data segmentation to improve targeted marketing efforts.
• Develop and execute personalized campaigns tailored to customer segments by behavior, preferences, and lifecycle stage.
• Analyze customer data to identify trends and provide actionable insights to support sales and marketing improvements.
• Coordinate with marketing, sales, and customer support to create cohesive strategies that boost engagement and retention.
• Manage and execute multi-channel campaigns (email, push notifications, in-app messaging) to reach the right audience effectively.

Job Requirements

• Minimum of 2 years of CRM management experience within the financial services or Forex industries.
• Proficiency in CRM, along with experience in other financial and Forex-focused CRM platforms.
• Previous experience in FX business is a plus.
• Native in the Japanese language.
• Effective written and verbal communication skills in English.
• Strong problem-solving skills and data-oriented.
• Proactive and self-driven.
• Excellent analytical skills.

Package

• Competitive Remuneration
• Work within a global and fast-growing organization
• Friendly, supportive, positive, and professional team of experts
• Multicultural and diverse environment 
• Full-time employment
• Competition allowances
• Allowances for special celebrations
• Remote or Hybrid work conditions (depending on location)