We’re excited to support our client in the search for a dedicated Customer Support Officer – Thai Speaking to join their growing team. Our client is a licensed and fast-growing Multi-Asset CFD Broker, known for fostering a dynamic and inclusive work environment. Committed to excellence and innovation, the company is building a strong team of professionals to drive its global expansion. This is a fantastic opportunity to be part of a forward-thinking organization and contribute to its continued success.

Job Responsibilities

• Respond to inquiries via live chat, email, and phone.
• Introduce financial products and services.
• Provide advanced financial customer service.
• Work with other departments as required.
• Contribute to teamwork to achieve goals.
• Consult with appropriate specialist staff as required.
• Perform other duties as directed by the manager.
• Offer guidance and troubleshooting support to assist clients.
• Handle client inquiries appropriately and ensure that high-level service is provided.
• Identify areas for improvement and share suggestions and feedback with the team.
• Work with other departments as required – change to Cooperate effectively with other departments.

Job Requirements

• Business related degree and experience
• Customer service/support experience in the financial industry preferred
• Customer service/support experience required
• Location: Malaysia office
• Excellent verbal and written skills in Thai language
• Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)
• Good command of the English language (oral and written) is a must.
• Ability to multitask and highly adaptable
• Excellent communication and interpersonal skills
• Excellent computer literacy

Package

• Competitive compensation
• Working in a global and fast-growing organization
• Friendly, supportive, positive and professional team of experts
• Multicultural and diverse environment
• Full-time employment
• Annual leave: 17 days (1st year), 19 days (1st year), 21 days (2nd year).
• Competitive allowances
• Medical insurance
• Onsite/hybrid working conditions
• Relocation Allowance 
• Night Shift Allowance