We’re excited to support our client in the search for a dedicated Customer Support Officer – English, Arabic and French to join their growing team. Our client is a licensed and fast-growing Multi-Asset CFD Broker, known for fostering a dynamic and inclusive work environment. Committed to excellence and innovation, the company is building a strong team of professionals to drive its global expansion. This is a fantastic opportunity to be part of a forward-thinking organization and contribute to its continued success.

Job Responsibilities

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and take actions as required.
• Handle client inquiries appropriately and ensure that high level service is provided.
• Assist the clients with the onboarding/funding procedures.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.
• Escalate the issue to the appropriate specialist when needed.
• Perform other tasks assigned by the manager.

Job Requirements

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Excellent oral and written skills in English, Arabic and French
• Ability to multitask and maintain a high-level of organization
• Outstanding communication and interpersonal skills
• Great computer literacy

Package

• Work within a global and fast-growing organization
• Friendly, positive, and professional team of experts
• Multicultural and diverse environment 
• Full-time employment
• Remote work
• 17 Days Annual Leave in the first year, 19 Days after 1 year of employment, and 21 Days after 2 years.
• Medical Insurance
• Bonuses for special events (e.g. work anniversaries, birthdays, child’s birth, and marriage)
• Competition Bonuses